24/7Call us: 480.703.4005

FAQ’s

how do your prices compare to other companies?

Compared to other luxury car services we are priced fairly average. We provide impeccable service at a competitive rate. You may find a few companies less expensive than us, and you may find a few priced higher, but you won't find the top notch service we provide at any price point.

Where are you located?

We get asked this question often. The answer is, it doesn't matter. We have drivers positioned in the East Valley, West Valley, Scottsdale, Phoenix, Tucson etc. We do not charge you a fee to come to you, we just charge to take you where you need to go. However, our office is in Mesa.

What kind of cars do you have?

All of our vehicles are industry standard. Most of our sedans are 2015 black exterior with black leather interior Chrysler 300's. Our SUv's are primarily black exterior with black interior Cadillac Escalades. We also have Suburbans and Yukon Denali's available. Our stretch limousines are Lincoln Town Cars with white exteriors. All vehicles have limo tint for privacy.

What kind of discounts am I eligible for?

We offer a number of discounts. For all ASU alumni and current students we offer a 10% discount. For all active and retired military we offer a 10% discount. Thank you for your service. Seniors receive a 5% discount. We do not combine discounts. We do not discount below or minimum rate. We do not discount on holidays or holiday weekends. We do not discount major events such as Phoenix Open, Super Bowl, College Bowl games, major concert events.

We are landing at the airport. Where will we meet our driver?

All quotes provided are based on curbside pickup. Your driver will meet you on the outside curb or median of the terminal you fly into. The curb and door number we meet you at varies depending on the terminal you fly into. Your driver will make contact with you to provide meeting instructions upon your arrival. If you would prefer a MEET & GREET where a driver is waiting at baggage claim with a sign to assist you with your luggage, we are happy to accommodate for an additional $35 charge.

How do I pay?

We do require a credit card on all reservations. For sedan and SUV transportation we bill the full amount when the reservation is made. We do not automatically include driver gratuity. We are happy to preauthorize gratuity when booking if you would like or you can tip the driver cash in the vehicle. Stretch limousines require a 3 hour deposit on weekdays and 4 hour deposit on weekends. We require a minimum gratuity of 20% for all reservations in addition to the listed price.

How many people can I fit in the vehicle?

Luxury sedans fit 3 passengers comfortably. If you have luggage we recommend an SUV for more than 2 passengers. Our SUV's fit a maximum of 6 passengers with luggage. Our stretch limousines can accommodate 10 passengers. However, this can be a tight squeeze for full size adults. We recommend a maximum of 8 passengers to guarantee comfort. We do not have any vehicles larger than our stretch limousines.

What is your cancellation policy?

If you cancel a sedan or SUV 48 hours before your appointment you receive 100% refund. If you cancel 24-48 hours before your reservation we offer you a company credit. If you cancel within 24 hours we bill the full amount of the reservation. Stretch limousine reservations have a 25% processing fee for all cancellations. If you cancel within 24 hours you will be billed the entire amount of your reservation plus the 20% driver gratuity. No shows are billed the full amount of the reservation plus 20% driver gratuity.

What if we are running late?

Delayed flights are out of your control and we do not bill for any flight delays. If you miss your flight or change your flight last minute please see our cancellation policy. We are happy to reschedule at an additional cost. If you are running late for a reservation we happily offer a 10 minute grace period free of charge. After your grace period has expired we charge $2 per minute back dating to the original pick up time. For example 15 minutes late comes with an additional $30 charge. All limousine reservations are given a 10 minute grace period when running over your scheduled time. After the grace period has expired, you will be billed for the additional hour.

Can we have the vehicle make an extra stop?

All stops both scheduled and requested at time of service come with additional fees for mileage and wait time. If you do not request the additional stops when making your reservation there are no guarantees are drivers can accommodate.

What are the vehicle rules?

Whether you are headed to the airport on a business trip or celebrating a major occasion we want you to have the best possible time. We will always have chilled bottled water for all customers. Feel free to request to listen to your favorite music, adjust temperature controls, or any other special requests. We can stock vehicles with your favorite beverages with advanced notice. Any damage to the vehicle by any customer will be charged to the primary client's account on file for the full amount of the damage. Getting "sick" in the vehicle has a minimum charge of $380 and may be more depending on the cleanup cost and how long the vehicle is out of service.

 

 

**NOTICE BEGINNING JANUARY 1, 2017 ALL AIRPORT PICKUPS WILL BE CHARGED AN ADDITIONAL $5 FACILITIES FEE IMPOSEDĀ  BY SKY HARBOR AIRPORT**

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